If you have a problem with your order, please contact our Customer Support team via email address support@foxwearprints.com to start a request. For additional info on our return, refund policies see below!

Return

You Want To Return/Exchange A Defective Product

If you find the delivered product:
- Damaged due to production quality (missing button, dirty marks...)
- Damaged due to poor packaging/handling during shipment
Please notify us at support@foxwearprints.com with photo evidences of the errors mentioned above, so that we can help you resolve the problem as quickly as possible. We will take all responsibility for the faulty product, and you can choose to receive the compensation as follows:
- If you still wish to receive the item(s) in your original order: We will send the replacement to your address free of charge.
- If you no longer want the item(s)/do not wish for a replacement: We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven't received the refund.
You can keep the defective product as an apology from FoxWear Prints without having to send it back for return.
* Please note that we will only process your request within 7 days after you've received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
You Received The Wrong Item
If the package you received is not true to what was originally ordered (wrong size, wrong design, wrong product type...), please notify us at support@foxwearprints.com with photo evidences of your original order on our website, along with the mentioned package. We will take all responsibility for the wrong order, and you can choose to receive the compensation as follows:
- If you still wish to receive the item(s) in your original order: We will send the correct order to your address free of charge.
- If you no longer want the item(s): We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven't received the refund.
You can keep the defective product as an apology from FoxWear Prints without having to send it back for return.
* Please note that we will only process your request within 7 days after you've received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.

Items returned to the sender

Parcels tagged as incorrect addresses will not be delivered and will be returned to the warehouse. Thus, please double-check your contact information before submitting it to our system.

  • All shipments with incorrect/incomplete address will automatically return to the sender after it has reached the destination country's local post office
  • In some cases, the local post or courier will keep the parcel within 30 days, therefore, we strongly advise you to contact the local courier for necessary corrections to your address.

If you figure out you entered the wrong/ incomplete address and it directly caused the delivery failed, please contact us and let us know what happened. In case you would like us to replace your package, please give us the correct shipping address, you also must be charged with the re-shipping cost. Please note, we will not take responsibility or process a free reshipment/ full refund on your returned order. The re-shipping cost will depend on the total amount spent on your package without the original shipping cost:

  • If you spent less than $75: pay $10.00
  • If you spent from $75 or more: pay $20.00

Please Note:

We do not take any responsibility in the following instances:

  • Your order has been delayed due to circumstances beyond your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
  • Your order did not arrive due to exceptional circumstances outside the Our Store's control (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but getting lost).
  • If three days have gone by since you get your products. 

Refunds (if applicable)

  • We require proof of receipt of purchase.
  • We will send you an email once your request has been received and inspected, informing you of the approval or rejection of your refund.
  • If you're authorized, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a set number of days.
  • Only the purchase price will be refunded, not the shipping costs.

Check your bank account again if you haven't received a refund yet.

Then contact your credit card company, the refund may take some time before your refund is officially posted.

The next step is to contact your bank. There is often some processing time before a refund is posted.

If you've done everything listed above and still have not received your refund, please contact support@foxwearprints.com

Exchanges (if applicable)

- Items will only be replaced if they are defective or damaged.  If you need to exchange it for an identical item, send us an email with proof attached that includes the real picture of the item shipped with the QR code and the shipping label at contact support@foxwearprints.com

- We do not offer size exchanges or returns unless it is due to our error in providing the wrong size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Depending on where you live, the time it may take for your exchanged merchandise to reach you.

Cases of exchange or return:

Your product is eligible for return if at least one or more cases listed below happens:

+ The image on the printed page is hazy.

+ The image printed on the shirt is not in the middle.

+ Parcel was sent in error and was not in accordance with the order.

+ Damaged as a result of delivery: torn, dirty...

+ In comparison to the order, the size, color, or style is incorrect.

+ Other errors made by us...

Please contact us via email or website with images of the errors and your purchase number if the product you received has any of the following issues. Our store will offer a refund or exchange if an item is determined to be defective.

Note: We only accept returns if the item has not been used or washed and is in the same condition as when you received it.

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